BSC Pools handles your personal data with care. In this privacy statement, you can read which data BSC processes, for what purposes, how long it is kept, and what your rights are. In doing so, BSC acts in accordance with the Personal Data Protection Act BES and, where applicable, other relevant privacy legislation.
This means that BSC:
B.S.C. Pool & Spa N.V., trading under the name BSC Pools, located at Kaya Londres 22, Bonaire, is responsible for the processing of personal data as described in this statement. You can find the contact details at the bottom of this page.
You can reach BSC via the contact form, by email, by phone, or via WhatsApp. To answer your question, BSC uses your name, email address, and/or phone number, as well as the information you provide in your message.
BSC processes this data based on your consent and retains it for as long as necessary to handle your inquiry, up to a maximum of 12 months, unless an assignment results from it.
If you request a quote or an advisory consultation for a new pool, renovation, or maintenance, BSC will use your name, address, email address, phone number, information about the project location (such as photos, dimensions, and the condition of an existing pool), and the preferences you share.
BSC uses this data to assess your request, schedule a site visit, and prepare an appropriate quote. Processing is necessary to take steps at your request prior to entering into an agreement. If the quote does not lead to an assignment, the data will be deleted no later than 12 months after the quote is issued.
If you commission BSC for the construction, renovation, or repair of a pool, BSC will process your name, address, contact details, project information, drawings, photos of the work, invoice details, and payment information.
This data is necessary to execute the agreement, plan the project, and communicate about progress, delivery, warranty, and after-sales service. BSC retains this data for as long as the warranty period lasts and thereafter for as long as necessary to maintain the customer relationship. Data that BSC is required to retain under tax regulations will be kept for the duration of the legal retention period.
If you take out a maintenance subscription or request temporary maintenance, for example during your vacation, BSC will use your name, address, contact details, information about your pool and installation, water measurement values, and any agreements regarding access to the property.
BSC processes this data to carry out the agreed-upon work and to identify technical issues in a timely manner. The data is retained for the duration of the agreement and for up to 12 months thereafter, with the exception of data subject to a legal retention obligation.
If you purchase products in the BSC specialty store, such as salt, magnesium, chlorine, or cleaning products, and an invoice is issued in your name, BSC will process your name, contact details, address, and purchase information. This data is necessary to process the sale and invoice, and it will be retained for the duration of the legal tax retention period.
If you sign up for the newsletter, BSC will use your name and email address to keep you informed about news, projects, products, and promotions. BSC does this based on your consent. You can unsubscribe at any time via the link in every newsletter. After unsubscribing, your data will be deleted within 4 weeks.
If you apply for a job at BSC, BSC will use your name, contact details, resume, cover letter, and other information you provide to evaluate your application. This data will be deleted no later than 4 weeks after the procedure is completed, unless you give permission to keep it longer, up to a maximum of one year.
BSC photographs completed projects for its portfolio, website, and social media. BSC will only publish images in which you, your home, or your address are recognizable with your consent. You can withdraw this consent at any time, after which BSC will remove the images from its own channels.
BSC only shares personal data with third parties when legally permitted, for example because:
Parties that process data on behalf of BSC include, for example, providers of IT services, email and newsletter services, accounting software, website and hosting services, and payment services. In addition, BSC may share personal data with BSC Pool Care when necessary for the execution of maintenance work. BSC enters into agreements regarding security and confidentiality with parties that process data on its behalf.
Some of BSC's service providers are located outside Bonaire, Sint Eustatius, and Saba, for example in the European Union or the United States. BSC only engages such parties if the receiving country offers an adequate level of protection, if appropriate safeguards have been agreed upon, such as standard contractual clauses, or if you have given your explicit consent.
BSC uses cookies on this website. Cookies are small files that are stored on your device during your visit. BSC and third parties use cookies to:
This may involve processing your IP address, a cookie ID, your click and browsing behavior, and the page from which you visited the website. During your first visit, BSC will ask for your consent via a banner for cookies that are not strictly necessary. You can change this choice at any time.
You can refuse or delete cookies via your browser settings. Please note that the website may not function fully if you do so.
Google Analytics. BSC uses Google Analytics to gain insight into the use of the website. BSC has entered into a data processing agreement with Google for this purpose, IP addresses are anonymized, and Google is not permitted to use the data for other services.
Social media. The website contains buttons that link to BSC's accounts on platforms including Instagram, Facebook, and LinkedIn. These platforms process data according to their own privacy policies. Please consult the privacy statements of Instagram, Facebook, and LinkedIn.
BSC takes appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access to personal data. These measures are regularly evaluated and improved where necessary.
You have the right to:
You can send a request to info@bscpools.com. BSC may ask you to verify your identity in an appropriate manner. BSC will respond to your request within four weeks.
If you have a complaint about how BSC handles your data, please send an email with an explanation to info@bscpools.com. BSC takes every complaint seriously and will respond as quickly as possible.
If you are unable to resolve the issue together, you can file a complaint with the BES Data Protection Authority (Commissie toezicht bescherming persoonsgegevens BES).
BSC may update this privacy statement, for example, due to new services or changes in legislation. The most current version can always be found on this page.
B.S.C. Pool & Spa N.V., Kaya Londres 22, Bonaire, Caribbean Netherlands.
Email: info@bscpools.com
Phone: +599 717 6660
Chamber of Commerce number: 1157
